General

SHIPPING

• What are the shipping costs?
• How can i track my order?
• What are the delivery times?
• Which courier do you use for deliveries?
• The courier informs that my order is in storage. What should I do?

RETURNS

• How can I return an order?
• May I cancel or delete an order?
• Can I exchange a product?
• I have received a different item from the one ordered or a damaged item. What can I do?

PAYMENTS

• Which methods of payment do you accept?
• Why was my credit card declined?